Delivery & Shipping

Delivery & Shipping

Retina Visor ships from local warehouses to get your wiper blades to you as quickly as possible. Here's everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you'll receive a confirmation email with your tracking number.

Domestic Shipping (Australia)

All standard orders over AUD A$79.99 qualify for free shipping. Orders under this threshold will have a flat shipping fee calculated at checkout.

International Shipping

We ship to most countries worldwide. International delivery times vary depending on the destination:

• New Zealand: 5–10 business days
• South East Asia: 7–14 business days
• Rest of world: 14–28 business days

International shipping costs are calculated at checkout based on destination and package weight. Please note that import duties, customs fees, and local taxes may apply upon arrival. These charges are the responsibility of the recipient and are not included in our pricing.

Order Tracking

Every shipment includes a tracking number. Once your order ships, you'll receive an email with a link to track your package in real time. You can also check the status of your order at any time on our Order Tracking page using your order number and email address.

Delivery Attempts

Our carriers will attempt delivery to the address provided at checkout. If no one is available to receive the package, the carrier may leave it in a safe spot or leave a card with instructions for redelivery or collection. Please make sure your shipping address is correct and complete to avoid delays.

Shipping Restrictions

At this time, we're unable to ship to:

• P.O. boxes
• Remote or very remote areas (additional surcharges may apply — get in touch to confirm)

If you're unsure whether we can deliver to your area, please contact us before placing your order.

Lost, Delayed, or Damaged Packages

If your tracking shows delivered but you haven't received your package, please check with neighbours or your building's front desk. If you still can't locate it, contact us within 7 days and we'll work with the carrier to sort it out.

If your package is significantly delayed beyond the estimated delivery window, get in touch with our team. We'll investigate with the carrier and, if necessary, send a replacement or issue a refund.

If your package arrives visibly damaged, please take photos before opening it and contact us straight away. We'll arrange a free replacement.

Contact Us

For any questions about shipping or delivery, contact our team through our contact page or give us a call on +1 (302) 555-0147.

Last updated: February 2026