Returns & Refunds Policy

Return & Refund Policy

At Retina Visor, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward 30-day return and refund process.

30-Day Return Window

You can return any product within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition. Proof of purchase — your order confirmation email or packing slip — is required.

Perfect Fit Guarantee

Every windscreen sunvisor we sell is precision-matched to your specific vehicle. If the product doesn't fit your car as described on our website, we'll cover return postage and provide a free exchange for the correct item or a full refund. No questions asked.

How to Start a Return

1. Get in touch with our customer service team via our contact page or by phone at +1 (302) 555-0147. Have your order number handy.
2. We'll issue a Return Merchandise Authorisation (RMA) number and provide detailed shipping instructions.
3. Pack the item securely in its original packaging and send it using a trackable postage method.
4. Include the RMA number on or inside the package.

Refund Processing

Once we receive your returned item and verify its condition, we'll process your refund within 5–10 working days. Refunds are issued to the original payment method used at checkout.

• Credit/debit card: Refund appears on your statement within 5–10 working days, depending on your bank.
• PayPal: Refund is credited to your PayPal account within 3–5 working days.

Original postage costs are non-refundable, unless the return is due to our error or a faulty product.

Exchanges

Need a different size or made a mistake selecting your vehicle? No worries. Get in touch within 30 days of delivery and we'll arrange an exchange. If the replacement item has a price difference, we'll charge or refund the difference accordingly.

Damaged or Faulty Products

If your order arrives damaged, faulty, or isn't as described, please get in touch straightaway — ideally within 48 hours of delivery. Please include:

• Your order number
• A description of the issue
• Photos showing the damage or fault

We'll arrange a free replacement delivery or a full refund, including any return postage costs.

Non-Returnable Items

For hygiene and safety reasons, windscreen sunvisors that have been fitted to a vehicle cannot be returned unless they are faulty. Opened packaging is accepted only if the product itself hasn't been used.

Late or Missing Refunds

If you haven't received your refund within 10 working days of our confirmation email, please check with your bank or payment provider first — processing times vary. If you still haven't received your refund, get in touch and we'll look into it.

Contact Us

Retina Visor Customer Service
24A Trolley Square, Wilmington, DE 19806
Phone: +1 (302) 555-0147
Contact Form

Last updated: February 2026